allied trading customer care services

No showroom and no storefront available. No walk-in purchase or customer pick up available.
Even though we are located in the heart of Los Angeles, Allied Trading is an online-only wholesaler with no physical storefront or showroom location.

We do not provide printed catalog. WE'RE ECO-FRIENDLY

As a wholesale distributor we do not mix and match any styles or quantities or items in a transaction. All items are sold in packs or carton box quantities as described on our web catalogs.

Neither Allied Trading takes custom eyelash orders nor does private labeling on eyelash packages.

As of August 21, 2015 Allied Trading does not take orders placed from Nigeria and does not accept payment from Nigeria.
As of August 21, 2015 Allied Trading does not ship orders to Nigeria or to their freight forwarders in the United States.
Allied Trading does not allow its products selling in Nigeria. If Allied Trading finds or notices that any buyers or purchasers, whom directly purchased or bought products from Allied Trading, selling or distributing its products in Nigeria, Allied Trading will no longer sell its products to them and will close their accounts.

All invoices must be paid in U.S. dollars. Visa, MasterCard, American Express and Discover are accepted as well as C.O.D. Shipment paid by Money Order or cashier's check only. Also, we accept payment thru Bank Money Transfer(Moneywire) or Bank Direct Deposit by Teller Transaction.
Credit Card Acceptance Policy

Each credit card company has established policies and procedures that we as a Merchant (seller) must adhere to. There are responsibilities that you as the "buyer" must adhere to which could include proof that you are in fact "the card holder" by means of reasonable identification (business or other listed telephone number with the credit card company database that we can verify). Please be aware that we make all attempts to verify you as the "real cardmember" prior to processing the charge. We work hard to prevent FRAUD.

All orders paid by credit card have to be shipped to the billing address where your Credit Card Statement is sent for your own protection. We do not ship the order to P.O. Box billing address. We do bank and address verification. Please make sure that your credit card company has this billing address on record as an authorized billing address. It will let us serve you faster. If the address does not match billing address, your order will not be processed and will be automatically cancelled without a notification.

For security reason, we do not collect Credit Card Information on the online form. We will contact you for asking you your Credit Card Information and will let you know the total amount of you order over the phone or via email. Also, you may call us at (323) 510-8487 for your Credit Card information. Please do not email your credit card information. We only collect credit card information over the phone or by fax (323) 510-8489.

COD(Collect on Delivery) Terms & Conditions
If you chose UPS C.O.D., extra $11.00 C.O.D. fee will be added to shipping and you must give UPS Driver a money order or cashiers check only. We don't accept company check since we don't provide customers UPS C.O.D. Secure™ program. UPS 3 DAY, 2ND DAY and NEXT DAY SERVICES are not available to UPS C.O.D. shipment so that customers must choose UPS GROUND service.
C.O.D. is not available if package shipped to outside of the United States.

Bank Wire Transfer(Money Transfer thru bank)
If you would like to pay thru Bank Wire Transfer, we will provide you "how you can make a bank Wire Transfer" to our Bank Account thru email.

We regret that we're unable to accept the following payment modes

Bill me later

Moneygram

Paypal

Propay

Skrill

EMT Transfer

Western Union

If you are doing the business in California, please fax the form or email the image file(in jpg or png) of a certificate.

(323) 510-8489

sales@alliedtrading.com

California resale certificate

If you don't have a California seller permit #, just pay sales tax.

Freight Forwarder
All US domestic orders are shipped via UPS or Fedx or USPS without prior notice. We'll choose either USPS or UPS or Fedx whichever faster and cheaper.

All international orders are shipped via one of the following freight forwarders or international customers can use their own freight forwarder based on freight collect.

Order Turn Around Time
We do not take rush orders. We do not accept requests for delivery at a specific date and specific times of day. We ship most orders within 1 to 3 business days after receiving your order and payment information. It does not count the day orders have received. There is no any exception on this order turn around time even if customers placed rush orders. Some particular items may require more order turn around time for restocking or backorder.

Product Availability
We strive to provide you with the most accurate product availability possible, but due to the dynamic nature of our online business, we are not responsible if our stock becomes depleted prior to your order.

Delivery
For more information, click the icon shipping

We're pleased to refund any damaged items. Products must be returned within 60 days of receipt for a refund, credit or replacement. The amount of damaged products caused by customer will be debited from the total amount of returned products. All returns are subject to the followings:

All products must be returned in original packaging.

Shipping and handling charges are not refundable.

Consumables are not refundable unless returned unopened in original packaging with documentation.

You are responsible for paying shipping charges and insurance for returning product.

Custom orders are not refundable.

No returns No discounts on closeout sale items

A restocking fee of 5% will be charged on items returned in the same condition as it was received, not used or altered in any way. A restocking fee of 10% will be charged on opend items.

In case of the packages are needed to change with new packages, an appropriate fee will be charged to your account.

We accept no liability for any injury, allergy or infection as a result of using our products.
We accept no liability for any misuse of our products.

Please read Allied Trading's Terms of Use and conditions.

The Allied Trading Privacy Policy describes how we treat personal information when you use Allied Trading's products and services.


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	If you have any further questions, please send us an email master@alliedtrading.com Copyright 1999-2023 Allied Trading. All rights reserved.